Terms of Service

SAMTEQ Limited offers subscriptions to a number of different software-as-a-service (SaaS) products. These TOU govern all of our subscriptions, and we reserve the right to add, change or remove subscription products at any time.

You agree to the pricing and payment terms presented to you at the time you sign up for any of our Services. You are solely responsible for cancelling your account and taking action to cancel your account prior to renewal if you don’t want your subscription to auto-renew. Subscriptions recur every month.
Unless and until you cancel, your Subscription will be renewed automatically at the end of your subscription term. Your subscription will automatically renew for successive subscriptions, without prior notice, unless and until you cancel your subscription, or we terminate it. In order to avoid billing for the next period’s subscription fees, you must cancel your subscription before it renews.
Your purchase and/or use of the SAMTEQ Limited Service may subject you to taxes, including, without limitation, sales and use taxes, by any authority which has jurisdiction to impose such taxes. You agree that the payment and obligation of any such taxes are your sole and absolute responsibility. You further agree to indemnify SAMTEQ Limited to the extent that SAMTEQ Limited incurs any obligations or other liabilities in connection with such taxes.
SAMTEQ Limited reserves the right to quote additional fees for certain Services that may be arranged by mutual written agreement and/or paid for via invoice. If SAMTEQ Limited has entered into a separate invoicing relationship with you, you agree to pay all undisputed invoices within 30 days, and you agree that SAMTEQ Limited may charge interest of 1.5% monthly (or the highest rate permitted by law) for past due invoices. You further agree to be liable for reasonable collection costs and attorney fees resulting from SAMTEQ Limited’s attempt to collect on past due amounts. Should you fail to pay an invoice, SAMTEQ Limited reserves the right to suspend, cancel and/or delete your subscription, including any and all access to the Services and data associated with your subscription.
All fees and charges are non-refundable. All billing transactions are processed in UK Pounds and are subject to the currency conversion rate on the date of the transaction. Cancellations
You may cancel your subscription at any time. Customers must cancel their paid subscriptions by contacting customer support at (44) 1369 702253 or emailing us at support@samteq.co.uk You are not entitled to refunds under any circumstances when you cancel. There are no refunds or credits for partially used subscriptions or for downgraded subscriptions during a billing period.
Immediately upon your cancellation, you will no longer be able to carry out any changes or additions to the system although you will be able to extract data. You will have 3 months to extract the data via the reports.
3 months after cancellation the service will be terminated
No Refunds
SAMTEQ Limited is under no obligation to provide you with a refund at any time. Cancellations during your subscription term do not entitle you to refunds, in whole or in part, including but not limited to applicable fees incurred by you upon billing such as conversion rate fluctuations, international bank transaction fees and overdraft fees. SAMTEQ Limited does not accept any liability for any losses to your account features or content should you choose to downgrade your subscription.

You acknowledge as a Subscriber that if SAMTEQ Limited does not receive payment within 30 days of invoice, SAMTEQ Limited may cancel your subscription, and as a result, you may You agree that SAMTEQ Limited reserves the right to monitor communications that are facilitated by the Sites or Services, and we may disclose content and information about you and your activities, including content contained within your communications, should SAMTEQ Limited deem it reasonably necessary to: 1) conform to legal requirements or respond to a legal process; 2) ensure compliance with these TOU and the SAMTEQ Limited Privacy Policy; 3) protect the rights, property, personal safety, or interests of SAMTEQ Limited, its customers, employees or the public.

You will agree to inform SAMTEQ Limited immediately upon knowledge of a breach in security related to your account or of a third party’s improper use of the Services in relation to your account.SAMTEQ Limited will implement and maintain reasonable physical, administrative and technical measures in its facilities and on its systems and networks to protect Customers and Subscribers from unauthorised access by any third party. SAMTEQ Limited will not be responsible for any unauthorized access to any Customer Account that (a) occurs through your systems or networks; (b) results from any vulnerabilities or weaknesses in your devices, equipment, facilities, networks or systems; (c) results from the use or misuse of the Subscriber Account or any User Accounts; or (d) results from any breach of your privacy or data protection policies or procedures by You or any third party.

Regarding use of the Services, you and any of your account Users agree that you will not (a) engage in any activities that violate any Applicable Laws or that could create any liability or could result in any harm or injury to SAMTEQ Limited or any third party; (b) attempt to circumnavigate any security protocols SAMTEQ Limited has in place, or attempt to access any features or areas of the Sites or Services that you are not subscribed to or are not authorised to access; (c) engage in any illegal, harassing, predatory, intimidating or objectionable conduct on the Sites or Services; (d) use the Sites or Services for any unlawful or unauthorised purpose or engage in or promote any activity that violates the terms and conditions of this Agreement; (e) infringe upon or violate any intellectual property or proprietary rights of any third party; (f) create, upload, post or store any Content that contains any software viruses, corrupted data, spam or other harmful, malicious, destructive or disruptive files or content on the Sites or Services; or (g) create, upload, post or store any Content that contains private or personal information of a third party without such third party’s consent.

SAMTEQ Limited may establish limits or modifications concerning use of the Services at its discretion, and SAMTEQ Limited reserves the right at any time to modify or discontinue temporarily or permanently the Services (or any part thereof) with or without notice. You agree that SAMTEQ Limited shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.SAMTEQ Limited reserves the right to charge fees for additional features associated with the Services at any time. Any fees will be agreed with the subscriber prior to any work being carried out.

Any portion of, or use and access to, the Services of SAMTEQ Limited, including all Content publicly available therein, may not be reproduced, duplicated, copied, sold, traded, resold or otherwise exploited for any commercial purposes, unless you otherwise have an agreement with us which specifically grants you such right(s).

You agree that SAMTEQ Limited may identify you as a customer and may refer to you by name, trade name and trademark, if applicable, and that SAMTEQ Limited may briefly describe your business, if applicable, in its marketing materials on its Sites. You hereby grant SAMTEQ Limited an irrevocable, perpetual, worldwide, fully-paid license to use your name and any of your tradename and/or trademarks solely in connection with the rights granted to SAMTEQ Limited pursuant to this marketing section.

SAMTEQ Limited is the sole owner of the visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, and all other elements and components of the Sites (“SAMTEQ Limited Content”). SAMTEQ Limited specifically excludes ownership of Content created, uploaded, transmitted or otherwise posted by Subscribers and as previously described as “Subscriber Content.”
SAMTEQ Limited owns all the copyrights, trademarks, service marks, trade names and other intellectual property and proprietary rights throughout the world associated with SAMTEQ Limited Software “Software”, the Services.
You acknowledge and agree that the Software and Service contain proprietary and confidential information protected by applicable intellectual property laws and other laws. Any and all Content in sponsorship advertisements or any information presented through the Service or by Advertisers is protected by trademark, copyright, service mark, patent and/or other proprietary rights and laws. You agree, unless otherwise authorised, not to create derivative works or otherwise modify, reproduce, adapt, rent, lease, sell, distribute or exploit the Service, Content or the Software in whole or in part.
The term “SAMTEQ Limited” and any Content on the Sites or Services that distinguishes SAMTEQ Limited from other goods and services are registered or unregistered trademarks of SAMTEQ Limited (the “SAMTEQ Limited Trademarks”.) SAMTEQ Limited does not grant Users any implied or express rights in SAMTEQ Limited Content or SAMTEQ Limited Trademarks, and all rights are retained and reserved by SAMTEQ Limited, and you agree not to display or use in any manner the SAMTEQ Limited Trademarks without prior written consent.

To the maximum extent permitted by Applicable Laws, Users and Subscribers agree to indemnify and hold SAMTEQ Limited and its officers, directors, employees, contractors, agents attorneys partners, licensors and other representatives harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of (i) Subscriber Content you transmit, submit, post, email or otherwise make available through the Services, (ii) your unauthorised use of the Services, (iii) your relation or connection to the Services, including, but not limited to, your use of the Services to link to other Sites or to upload content or data to other Sites, or (iv) your violation of any rights including but not limited to another person or entity’s copyright or other intellectual property rights.

Your use of the SAMTEQ Limited service is at your sole risk. SAMTEQ Limited provides the Services on an “as-is” and “as available” basis. to the fullest extent applicable by law, SAMTEQ Limited and its officers, directors, employees, contractors, agents, attorneys, partners, licensors, and other representatives expressly disclaim all warranties of any kind, whether express or implied, but not limited to the implied warranties of merchantability and non-infringement, or fitness for a particular purpose.
SAMTEQ LIMITED AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, ATTORNEYS, PARTNERS, LICENSORS AND OTHER REPRESENTATIVES MAKE NO WARRANTY THAT: (i) THE SERVICE WILL MEET YOUR REQUIREMENTS; AND (ii) THAT THE SERVICE WILL BE ACCURATE, UNINTERRUPTED, VIRUS-FREE OR ERROR-FREE.
SAMTEQ LIMITED AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, ATTORNEYS, PARTNERS, LICENSORS AND OTHER REPRESENTATIVES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUBSCRIBER CONTENT OR ANY FACILITIES, EQUIPMENT OR HOSTED SERVICES USED BY YOU IN CONNECTION WITH THE SITES AND HOSTED SERVICES INCLUDING BUT NOT LIMITED TO ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED USED BY YOU IN CONNECTION WITH THE SITES AND HOSTED SERVICES.
TO THE EXTENT THAT SAMTEQ LIMITED MAY NOT AS A MATTER OF APPLICABLE LAWS DISCLAIM ANY IMPLIED WARRANTY, THE SCOPE AND DURATION OF SUCH WARRANTY WILL BE THE MINIMUM PERMITTED PURSUANT TO SUCH LAW.
Nothing in this agreement should construe the relationship between the parties as being between a franchisor or franchisee.

YOU ACKNOWLEDGE AND EXPRESSLY UNDERSTAND AND AGREE THAT SAMTEQ LIMITED AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, ATTORNEYS, PARTNERS, LICENSORS AND ANY OTHER REPRESENTATIVES SHALL NOT BE LIABLE TO YOU, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY OR STRICT LIABILITY) OR OTHERWISE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFIT, REVENUE OR USE, DAMAGES FOR BUSINESS INTERRUPTIONS OR LOSS OF DATA) OR OTHER INTANGIBLE LOSSES RESULTING FROM (i) THE USE OR INABILITY TO USE THE SITES OR SERVICE; (ii) THE COST OF SUBSTITUTE SERVICES AND/OR GOODS RESULTING FROM ANY DATA, INFORMATION, GOODS OR SERVICES ACQUIRED OR PURCHASED, OR MESSAGES RECEIVED, OR ANY TRANSACTIONS ENGAGED IN THROUGH OR FROM THE SITES OR SERVICES; (iii) DATA LOSSES FROM UNAUTHORIZED ACCESS OR ALTERATIONS OF YOUR TRANSMISSIONS OR DATA; (iv) THIRD PARTY STATEMENTS OR CONDUCT ON THE SITES OR SERVICE; (v) OR ANY OTHER MATTER RELATED TO THE SERVICE, EVEN IF SAMTEQ LIMITED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PROJECTMANAGER’S MAXIMUM AGGREGATE LIABILITY (WHETHER IN CONTRACT, TORT OR OTHERWISE), NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, ARISING OUT OF OR RELATING TO THE SITES AND SERVICES, (INCLUDING ANY LIABILITY ARISING OUT OF ANY PERFORMANCE, NONPERFORMANCE OR BREACH) WILL IN NO EVENT EXCEED THE TOTAL AMOUNTS, IF ANY, PAID BY YOU TO SAMTEQ LIMITED UNDER THIS AGREEMENT.
SAMTEQ LIMITED DOES NOT: (i) ENDORSE OR ACCEPT REPONSIBILITY FOR THE RELIABILITY OR ACCURACY OF ANY OPINION, STATEMENT OR ADVICE MADE BY ANY PARTY THAT APPEARS ON THE SITES OR SERVICES; OR (ii) GUARANTEE THE COMPLETENESS, ACCURACY, OR USEFULNESS OF ANY INFORMATION ON THE SITES OR SERVICES. UNDER NO CIRCUMSTANCES WILL SAMTEQ LIMITED BE RESPONSIBLE FOR ANY LOSS OR DAMAGE RESULTING FROM YOUR RELIANCE ON ANY INFORMATION OR CONTENT POSTED ON THE SITES OR SERVICES OR TRANSMITTED TO OR BY ANY USERS OR SUBSCRIBERS.

The SAMTEQ Limited name and logo trademarks and service marks and other SAMTEQ Limited product and service names and logos are trademarks of SAMTEQ Limited.

This TOU, together with all terms incorporated by reference, constitutes the entire agreement between you and SAMTEQ Limited and govern your use of the Service and Sites and supersedes any previous agreements between you and SAMTEQ Limited with respect to the Service. There may be additional applicable terms and conditions that apply when you use and purchase other SAMTEQ Limited services, third party content or third-party software, or affiliate services.
Governing Law
We accept no liability for any failure to comply with these terms of use where such failure is due to circumstance beyond our reasonable control. If we waive any rights available to us under these terms of use on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force. As we are a Scottish based company, this website is governed by and is to be interpreted in accordance with the laws of Scotland). Both of us irrevocably submit to the exclusive jurisdiction of the courts of Scotland.
You must ensure that your access to this website is not illegal or prohibited by laws that apply to you. Details contained on this website relating to our services have been prepared in accordance with Scottish law and may not satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction where you reside (if that jurisdiction is outside Scotland) and if the details do not satisfy the laws of your jurisdiction, you may not subscribe to any of our services.

By accessing the Services, you consent to have this Agreement provided to you in electronic form. Please print a copy of this Agreement for your records.

SAMTEQ Limited may, but is not obligated to, provide you with notices regarding the Sites or Services, or in connection with the TOU (including the Privacy Policy), and you consent to receiving this information electronically, via email at any address you registered with the Sites or Services or via the Sites or Services itself. You agree to review the TOU (including the Privacy Policy) periodically so that you are aware of any modifications. All notices provided to you in any format will be deemed given and received on the transmission date, and your continued use of the Sites and Service constitutes your acceptance of the modified TOU (and all agreements and policies contained herein.)

The failure of SAMTEQ Limited to enforce or exercise any provision or right of the TOU shall not constitute a waiver of such provision or right. If any provision of this TOU is held to be invalid or unenforceable under applicable law, such provision shall be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision; and the other provisions of the TOU shall remain in full force and effect.
You agree that your SAMTEQ Limited account is non-transferable and you or your account users may not assign rights or delegate any duties under this Agreement. SAMTEQ Limited may delegate duties or assign rights under this TOU in connection with a merger, reorganization, or sale of substantially all of its assets. This TOU will bind successors and permitted assigns.